Simply create an account by clicking the Join / Sign In link at the top of the page on a desktop, or the 'person icon'  on mobile devices and complete the quick setup form. Once your account is created you can log in and start adding items to your cart. For the fastest service possible you can shop securely by credit card and your order will normally be dispatched within 1 business day or sooner. We ship Australia-wide and can also send to PO Boxes.

If you have any questions or need assistance in any way with shopping, please don’t hesitate to contact or call our customer service teams in Melbourne (03) 8652 1510 or Perth (08) 7100 1835.

Reset your password:

You may need to reset your password. Please click the following link https://www.eroma.com.au/customer/account/forgotpassword/ or paste the URL into your browser, follow the relevant steps and, having retrieved your password, try logging in again.

Check your browser:

Most websites, including ours, will continually update to the latest browsers so as to provide the best shopping experience for their customers. For this reason older browsers are sometimes not supported. Please ensure that your browsers are up to date and potentially consider downloading a new browser such as Google Chrome or Mozilla Firefox and then you can rest assured that you have the latest up-to-date browser. If you continue to have difficulties, please contact us via live chat or call us on (03) 8652 1510 where a Customer Service team member will be more than happy to assist you.

We send an order confirmation e-mail out as soon as your order is placed, and a tracking email as soon as your order has been shipped. If you don't receive a confirmation email, please check your SPAM / JUNK mail folder. You may need to 'whitelist' info@eroma.com.au or add it to your contact list or address book. If you are still having trouble receiving emails from us, please log in to your account section on our website and check that your email address is correct.

Our warehouse systems have been designed to maximise efficiency and thus orders are packed very quickly. Please aim to order all your products in one go and potentially double-check you have got everything you need as after the order is submitted unfortunately no further items can be added to a previous order. If you have forgotten something, the best method is to place another order.

Our warehouse systems have been streamlined to ensure efficiency. Once orders have been paid for, the order is immediately picked, packed, weighed, assigned shipping labels and made ready for dispatch so unfortunately it is not possible to combine shipping for multiple orders.

Deleting products from your order depends on whether you have paid for your order yet.

If you have already paid for your order, unfortunately it cannot be amended as the system processes the order very quickly.

If you have not yet paid for your order, please contact our customer service team and request that the order be cancelled so that you can make a new order according to your requirements.

All our orders are processed through an online account that you create with us. We offer an advanced secure online shopping platform so that you can place your order with confidence.

No. All orders are processed online.

No. All you need is a valid email address to create an online account with us very quickly and easily!

Simply create an account by clicking the Join / Sign In link at the top of any Eroma website page on a desktop, or the 'person icon'  on mobile devices and complete the quick setup form.

For the fastest dispatch, pay with your credit card on our secure payment gateway or via PayPal online.

Once your payment has cleared, your order will be dispatched within one business day or sooner. We ship worldwide and can also send to PO Boxes.

Orders paid via Direct Deposit may take between 24 and 72 hours to process and will be shipped once the payment has cleared.

We are a busy online business and work on a first in, best dressed policy when it comes to stock levels. Our recommendation is to order the items you need when you see them as we cannot hold stock aside for you.

Please click on the red 'Notify Me' icon and enter your email address so that we can notify you when the product is next available. If you're already logged into your Eroma online account, you won't need to enter your email address.

DISCLAIMER

Website Disclaimer: References to other sites are provided as an information service only and should not be construed as an endorsement of any organisation or product. Conversely, omissions should not be construed as non-endorsement. Although care has been taken to provide links to suitable material from this site, no guarantee can be given about the suitability, completeness or accuracy of any of the material that this site may be linked to or other material on the Internet. Eroma Wholesale Pty Ltd will not accept any responsibility for the content of material that may be encountered.

General Disclaimer: While every effort has been made to ensure accuracy and completeness, no guarantee is given nor responsibility taken by Eroma Wholesale Pty Ltd for errors or omissions in this information and Eroma Wholesale Pty Ltd does not accept responsibility in respect of any information or advice given in relation to, or as a consequent of, anything contained above. The above information is issued by Eroma Wholesale Pty Ltd for guidance only and we acknowledge that other important precautions may be applicable and that are not contained in this document. Therefore we take no liability for the information contained above in any way, shape or form and we recommend that you seek further information from the relevant authority.