Privacy policy

Your privacy is important to us and always has been. So, we’ve developed a Privacy Policy that covers how we collect, use, disclose, and keep your information secure, and how you can access and correct it.  Please take a moment to familiarise yourself with our privacy practices and let us know if you have any questions.

This Privacy Policy applies to all your dealings with us whether in writing, over the phone, in person or when using our website https://eroma.com.au.

Eroma is highly committed to protecting the privacy of personal information and to treat personal information with respect and care in accordance with the national privacy principles set out in the Privacy Act 1988. For further information visit https://www.oaic.gov.au/privacy-law.

Eroma's head office is located at 27 Union Circuit, Yatala. Our Sydney warehouse is located at 62 Blackshaw Ave, Mortdale , NSW ,2223. Our Melbourne warehouse is located at 116 Gateway Boulevarde, Epping, VIC 3076. Our Brisbane warehouse is located at 40 Blanck Street Ormeau, QLD, 4208. Our Perth warehouse s located at 8 Boulder Road, Malaga, WA, 6090.

We will collect personal information only if it is necessary for business activities, e.g. in regards to:

Customer Relations - Personal information collected from customers in order to supply them with the goods ordered, to better understand their needs and interests and to provide them with information about new products, special offers or company updates

Employment – Personal information collected from job applicants, employees, contractors and referees for the purposes of recruitment, employment, quality assurance and performance management

Business Relations - Personal information collected from potential and actual business partners and suppliers for the purpose of managing business relations to ensure a portfolio of best class suppliers/ partners is available

Customer Relations

We may collect the following personal information from customers:

• Contact information, including name, address, email and phone number
• Payment and transaction information, including credit card, debit card or bank account details
• Delivery information, including delivery address
• Demographic information, including postcode, date of birth, preferences and interests
• Browsing behaviour, including which pages you visit and find useful and which you do not
• Details of your dealings with us and any other information reasonably necessary to provide you with our goods and services or to conduct market research

Employment

We may collect the following personal information during the recruitment process and throughout your employment:

• Application, including education and employment background, referee data, criminal record
• Personal and emergency contact details
• Health information, including fitness for work and/or return to work
• Information relating to your engagement, training, performance/conduct, disciplining or resignation/termination
• Terms and conditions of employment, including hours of employment, salary or wages
• Membership of a professional or trade association and trade union membership
• Recreation, long service, sick, personal, maternity, paternity or other leave
• Taxation, banking or superannuation affairs

Business Relations

We may collect the following information from potential and actual business partners and suppliers in order to assess your capacity and competency, to establish an effective working relationship and to evaluate performance:

• Quality management data – people, processes, technology and supply chain
• Financial data – historic, current and projected to ensure the organisation has a strong enough financial base and supplies goods at a competitive price

All information will be collected in a fair, lawful and non-intrusive way. If reasonable and practicable, information will be collected directly from the individual rather than from another person.

We use personal information in the following ways:

• To provide, deliver, source, administer, improve and personalise our products and services; verify your identity;
• To process payments and provide credits, refunds and discounts;
• To enable our third party service providers/suppliers to provide us with IT products and services and carry out product investigations, data analysis, QA work, business consulting, auditing, delivery and courier services;
• To provide more relevant marketing offers through direct marketing, database compilation, market research, data analysis and segmentation, and the processing or creation of other marketing information;
• To personalise our customers' shopping experience, including, where appropriate, identifying individuals;
• To communicate with our customers, including product recalls and responding to queries and complaints;
• To prevent fraud, including services regarding the protection of our customers' information, eg. credit card information;
• To send important notices, such as communications about purchases and changes to our terms, conditions and policies.

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs and likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

The table below lists the cookies we collect and what information they store:

We will not disclose, sell, or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

Third parties we may disclose personal information to include:

• Our related companies
• Our service providers/suppliers, including IT service providers, courier companies, advertising and marketing service providers, and third party fulfillment contractors; and
• Our professional advisers, including our accountants, auditors and lawyers;
• Payment system operators and financial institutions; and
• Government agencies

Personal information collected during the recruiting process and throughout employment will only be shared with those who “need to know”. It may be disclosed to other departments within the business for administrative purposes.

DISCLAIMER

Website Disclaimer: References to other sites are provided as an information service only and should not be construed as an endorsement of any organisation or product. Conversely, omissions should not be construed as non-endorsement. Although care has been taken to provide links to suitable material from this site, no guarantee can be given about the suitability, completeness or accuracy of any of the material that this site may be linked to or other material on the Internet. Eroma Wholesale Pty Ltd will not accept any responsibility for the content of material that may be encountered.

General Disclaimer: While every effort has been made to ensure accuracy and completeness, no guarantee is given nor responsibility taken by Eroma Wholesale Pty Ltd for errors or omissions in this information and Eroma Wholesale Pty Ltd does not accept responsibility in respect of any information or advice given in relation to, or as a consequence of, anything contained above. The above information is issued by Eroma Wholesale Pty Ltd for guidance only and we acknowledge that other important precautions may be applicable and that are not contained in this document. Therefore we take no liability for the information contained above in any way, shape or form and we recommend that you seek further information from the relevant authority.